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Post by girldrummer on Jun 14, 2020 12:33:01 GMT -5
And yes, I am trying to register for the "new" fan site.
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marionm
Member
Posts: 2,640
Location:
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Post by marionm on Jun 14, 2020 12:35:33 GMT -5
cassie thank you so much for sharing that information! I've attemted to play that song on guitar.
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Post by deb5anne on Jun 14, 2020 12:48:07 GMT -5
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Post by pi on Jun 14, 2020 13:00:22 GMT -5
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Post by LindaG23 on Jun 14, 2020 13:43:37 GMT -5
To those having problems with the fansite. On June 9, I was trying to change my email address to a new one when I was locked out. I contacted Wonderful Union that evening. The next morning the lockout disappeared probably based on a time lock and I was able to log back in and confirm the email change. But the important part was Wonderful Union was very responsive (notice the highlighted dates and times) with help that I ultimately didn't need. Here are the important parts of the email conversation and the fan contact support email:
support@wonderfulunion.zendesk.com
Jun 9, 2020, 4:38:07 PM EDT I was attempting to change my email address at adamlambert.net but only ended up locking myself out. I have an up-to-date subscription and would like to get back on the site. Thank you.
Ashley (Fan Support) Jun 10, 2020, 1:48:03 PM EDT Hello, Thanks for contacting our fan support team. What is the email address associated with your account? I can give you a temporary password to use so you can get back in. Sincerely, Wonderful Union
Jun 10, 2020, 2:14:25 PM EDT Thank you for your very prompt response. I checked the fansite today and the error message preventing me from accessing the site was gone. I was able to login and it shows that my email was changed from [...] to [...] which is what I wanted. So I guess all is well now. Best regards, LG
Ashley (Fan Support) Jun 10, 2020, 2:44:12 PM EDT Great news! Please do not hesitate to reach back out if you have any questions or concerns.
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Post by girldrummer on Jun 14, 2020 13:54:07 GMT -5
Thank you, thank you, nonotme and LindaG23! I will attempt to use your suggestions and see if it all works. Sounds like they are pretty helpful. Hope it works!
So nice to see Brian signing guitars with a smile on his face!!!!!
Some good Adam appearances on the way, too. Despite everything, his calendar is pretty busy.
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Post by rihannsu on Jun 14, 2020 14:05:01 GMT -5
I have officially given up on joining the fan club. I really want to join. I was a member years ago, but it blocked somehow. It still has my email but it will not let me reset my password with a new one. It even sends me that special email on my phone with "special instructions." I try all that, but in the end, it just says that either my email or my password in "invalid." I was looking forward to this newly redone fan club. Damn. Have you tried different browsers? Or from computer not phone?
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Post by gypsyladee on Jun 14, 2020 14:29:38 GMT -5
I have officially given up on joining the fan club. I really want to join. I was a member years ago, but it blocked somehow. It still has my email but it will not let me reset my password with a new one. It even sends me that special email on my phone with "special instructions." I try all that, but in the end, it just says that either my email or my password in "invalid." I was looking forward to this newly redone fan club. Damn. Same here! It tells me my password has expired and I need to reset it, but won't let me reset no matter what I try, and won't let me re-register with the same email. Am I supposed to create a new email account just for the fan club, is that the only choice? That's really strange. I tried logging in and it gave me that user name/password error so I said forgot password and the change option appears; I changed it and was good to go. I wonder what the differences in the accounts are?
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Post by sizzling63 on Jun 14, 2020 15:14:03 GMT -5
Is this new? To me it is Yes!!! And we only have to wait 1 day! Thanks for confirming, pi! I am very excited for tomorrow
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Post by sizzling63 on Jun 14, 2020 15:43:25 GMT -5
Same here! It tells me my password has expired and I need to reset it, but won't let me reset no matter what I try, and won't let me re-register with the same email. Am I supposed to create a new email account just for the fan club, is that the only choice? That's really strange. I tried logging in and it gave me that user name/password error so I said forgot password and the change option appears; I changed it and was good to go. I wonder what the differences in the accounts are? I too had to reset my password after I was unable to log in to the new site on my computer, but once I reset the pw I was good to go. I wish it was as easy for everybody. Sorry to those who are having trouble.
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